Experiencing a bug or need help setting up your branches? Our technical team can help you get back on track.
Live Handshake Support
Owner Consent Required
Need live remote assistance? Our official support team can connect to your active session in real time with 1-click owner permission, visual real-time action sync, and instant pause/revoke privacy controls.
Knowledge Base
Frequently Asked Questions
Search our knowledge base or browse questions by operational categories below.
When you request live technical assistance, our official support team sends a Live Handshake Permission Request directly to your active dashboard screen. No specialist can view or interact with your workspace until you click "Grant Live Access". Once granted, support happens live on your screen in real time with visual feedback, and you maintain complete control with 1-click Pause Sync or Revoke Access buttons available at any second.
Yes, absolutely. Support specialists connect under 100% anonymized, permission-bounded session profiles. Your login password, private API tokens, banking details, and sensitive system credentials are NEVER exposed, transmitted, or accessible to support staff.
From the Business Owner Dashboard, navigate to Owner Settings -> Business Details -> Branch Management. Click "Add Branch", provide the branch name and physical address, and set a unique 4-digit security PIN for that location. Staff can then log in using their branch PIN to lock sales and stock strictly to that specific branch.
Business Owner: Full platform access, global pricing, subscription management, branch creation, and consolidated multi-branch financial reports.
Branch Manager: Full operational control within their assigned branch, inventory adjustments, shift approvals, and staff scheduling.
Supervisor: Authorization privileges for price overrides, item voids, return approvals, and shift drawer verifications.
Cashier: Streamlined POS terminal access for scanning items, processing customer payments, and issuing printed or digital receipts.
Click "Technical Assistance" above or send an email to bmstzsupport@gmail.com from your registered account email address. Our support team will verify your account ownership and guide you through the secure reset process.
Each product's SKU serves as its unique barcode. You can input manufacturer barcodes (UPC/EAN) or let BMSTz auto-generate custom SKU codes (e.g. BEV-001). The platform renders printable CODE128 barcode labels directly in product details, and cashiers can scan them instantly using hardware USB scanners or built-in mobile camera scanning.
BMSTz is engineered with offline-first architecture! If your network drops, cashiers can continue searching products, processing sales, and printing receipts uninterrupted. Transactions are safely queued in local encrypted browser cache and automatically synchronized to the cloud as soon as internet connection is restored.
BMSTz supports standard 80mm and 58mm thermal POS receipt printers via Bluetooth, USB, or local Wi-Fi. You can customize your receipt layout with your business logo, TIN number, header greeting, and promotional footer notes directly under Invoicing & Branding Settings.
Yes! You can create custom quotations complete with client details, tax breakdowns, and validity windows. When the client approves, click "Convert to Sale" to immediately generate an official invoice and update stock levels in 1 click.
At the end of a shift, cashiers enter physical cash, card, and mobile money totals into the Shift Audit module. BMSTz automatically computes expected system totals, flags any overage or shortage variance, and generates a detailed Shift Summary Report for manager sign-off.
Configure your default tax rate (e.g. 18% VAT) in Global Preferences. You can choose whether catalog prices are tax-inclusive or tax-exclusive. Thermal receipts and invoices itemize net sales, VAT amounts, and gross totals automatically.
Yes! Credit sales update customer account balances in real time. You can record partial payments, view individual customer ledgers, and manage supplier payables with automated debt aging alerts.
Your data is secured in transit and at rest using bank-grade AES-256 encryption. Business owners have 100% data sovereignty and can download full database backups in JSON or raw SQL format anytime via the Backup Suite in Settings.
Yes, you can upgrade your plan or extend your branch quota at any time directly from the Security & Billing tab inside your Owner Settings. Billing is flexible with monthly options or discounted annual plans.
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