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Knowledge Base
Frequently Asked Questions
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Yes. With Owner Shop Mode, Business Owners who manage a sales desk in their primary store can toggle into Shop Mode to record sales, manage daily cash shifts, and issue receipts directly from their owner account without needing a separate manager profile, while retaining full overview of all other branches.
All tenant data is secured with enterprise-grade row-level security and strict database isolation. Passwords, private tokens, banking details, and credentials are encrypted. Communications are transmitted via HTTPS/WSS.
From the Business Owner Dashboard, navigate to Owner Settings -> Business Details -> Branch Management. Click "Add Branch", provide the branch name, location, branch email and a password. The branch manager then signs in with that email and password, which keeps sales and stock strictly to that specific branch.
Business Owner: Full platform access, global pricing, subscription management, branch creation, and consolidated multi-branch financial reports.
Branch Manager (branch login): One login per branch. Records every operation of the branch: sales, stock, expenses and daily attendance.
Staff: Kept as staff records (name, phone, role, payroll details). Staff do not need their own login; the branch manager records who showed up.
Click "Technical Assistance" above or send an email to bmstzsupport@gmail.com from your registered account email address. Our support team will verify your account ownership and guide you through the secure reset process.
Each product's SKU serves as its unique barcode. You can input manufacturer barcodes (UPC/EAN) or let BMSTz auto-generate custom SKU codes (e.g. BEV-001). The platform renders printable CODE128 barcode labels directly in product details, and the branch manager can scan them instantly using hardware USB scanners or built-in mobile camera scanning.
BMSTz is engineered with offline-first architecture! If your network drops, the branch can continue searching products, processing sales, and printing receipts uninterrupted. Transactions are safely queued in local encrypted browser cache and automatically synchronized to the cloud as soon as internet connection is restored.
BMSTz supports standard 80mm and 58mm thermal POS receipt printers via Bluetooth, USB, or local Wi-Fi. You can customize your receipt layout with your business logo, TIN number, header greeting, and promotional footer notes directly under Invoicing & Branding Settings.
Yes! You can create custom quotations complete with client details, tax breakdowns, and validity windows. When the client approves, click "Convert to Sale" to immediately generate an official invoice and update stock levels in 1 click.
At the end of a shift, the branch manager enters physical cash, card, and mobile money totals into the Shift Audit module. BMSTz automatically computes expected system totals, flags any overage or shortage variance, and generates a detailed Shift Summary Report for manager sign-off.
Configure your default tax rate (e.g. 18% VAT) in Global Preferences. You can choose whether catalog prices are tax-inclusive or tax-exclusive. Receipts and invoices itemize net sales, VAT amounts, and gross totals automatically.
Yes! Credit sales update customer account balances in real time. You can record partial payments, view individual customer ledgers, and manage supplier payables with automated debt aging alerts.
Your data is secured in transit and at rest using bank-grade AES-256 encryption. Business owners have 100% data sovereignty and can download full database backups in JSON or raw SQL format anytime via the Backup Suite in Settings.
Yes, you can upgrade your plan or extend your branch quota at any time directly from the Security & Billing tab inside your Owner Settings. Billing is flexible with monthly options or discounted annual plans.
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